Our Returns Policy
We understand that from time to time you may wish to return a product to us.
Therefore, we have put in place a 14-day returns policy, where you can return any unused product you ordered from us within 14 days of it being delivered, if it is delivered in a faulty or damaged condition.
Conditions of Return
- We must receive the returned items within 14 days of it being delivered to the recipient.
- You must enclose a copy of the invoice with the returned product, with the "Returns" section completed.
If you don't have the invoice, you may print one off from your account section on our website.
- Returned products must have original labels and tags still attached.
- Used products may NOT be returned.
If the returned product is indeed faulty upon our inspection, we will offer you either a replacement product in exchange for the faulty product, or a refund for the amount you paid for that product.
Any refunds made will be paid back to the person/account that originally paid for the product in question.
Your statutory rights remain unaffected.